Privacy Policy

Last updated: 19 August 2026

Gamechangers respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit crawleygamechangers.co.uk, contact us, register for our football programmes, attend our coaching sessions, or otherwise interact with Gamechangers.

It also explains your rights in relation to your personal information.

1. Who We Are

Gamechangers is a football coaching academy based in West Sussex, providing football coaching and player development services for boys and girls.

For data protection purposes, the data controller is:

Gamechangers / Crawley Gamechangers
Website:
crawleygamechangers.co.uk
Email:
Development@crawleygamechangers.co.uk
Telephone:
+44 7508 998251
Address: [INSERT BUSINESS/POSTAL ADDRESS]

If you have questions about how we use your personal information, please contact us using the details above.

2. Information We May Collect

Depending on how you interact with us, we may collect information including:

  • Your name and the player’s name.
  • Parent or guardian name and contact details.
  • Email address and telephone number.
  • Player age, date of birth or age group.
  • Emergency contact information.
  • Details relating to football experience, playing position, ability and development.
  • Information about programmes, sessions, teams or events attended.
  • Registration and booking information.
  • Attendance information.
  • Payment and transaction information where applicable.
  • Medical, allergy, injury, disability or other health information where necessary for the safe delivery of our services.
  • Information provided through Spond or another booking, registration or communication platform.
  • Messages, enquiries and other correspondence sent to us.
  • Photographs and videos taken during coaching sessions, matches, tournaments or events where appropriate.
  • Testimonials or reviews provided to us.
  • Website information such as IP address, browser type, device information, pages visited and cookie information.
  • Any other information that you voluntarily provide to us.

We aim to collect only the information that is reasonably necessary for the relevant purpose.

3. Information About Children

Many of our services are provided to children and young people. We therefore take particular care when collecting and using children’s personal information.

Where appropriate, information about a child may be provided by their parent or guardian.

We may use children’s information to:

  • Register them for football coaching or development programmes.
  • Allocate them to suitable age groups, squads or sessions.
  • Manage attendance and communicate session information.
  • Understand their football development needs.
  • Maintain appropriate emergency and medical information.
  • Support safeguarding and player welfare.
  • Participate in leagues, competitions, fixtures and football-related activities.
  • Take photographs or videos where an appropriate lawful basis has been established.
  • Meet legal, safeguarding or regulatory responsibilities.

Children have rights in relation to their personal information. Depending on the child’s age, maturity and understanding, these rights may be exercised by the child themselves or, where appropriate, with the involvement of a parent or guardian.

We will not knowingly use children’s personal information for purposes that are incompatible with their interests or applicable data protection law.

4. Medical and Health Information

For some activities, we may need information concerning a player’s health, medical conditions, allergies, injuries, disabilities or additional needs.

Health information is considered particularly sensitive personal information and receives additional protection under data protection law.

We only collect and use this information where there is an appropriate lawful basis and additional legal condition for doing so. Depending on the circumstances, this may include explicit consent or the protection of someone’s vital interests in an emergency.

We use this information primarily to help keep players safe and ensure our coaching is delivered appropriately.

Please ensure that relevant medical and emergency information you provide to us is accurate and kept up to date.

5. How We Use Personal Information

We may use personal information to:

  • Process registrations and applications.
  • Provide football coaching and player development services.
  • Manage Development Centre, Girls Only, Mini G’s, JPL, Gamechangers FC, one-to-one, school and holiday programmes.
  • Organise teams, coaching groups, fixtures, tournaments and events.
  • Communicate with parents, guardians and players.
  • Send information about session changes, cancellations and important announcements.
  • Manage payments and administration.
  • Respond to enquiries.
  • Monitor attendance and player development.
  • Support safeguarding and welfare.
  • Manage injuries, medical issues and emergencies.
  • Improve our services and coaching programmes.
  • Maintain appropriate business and financial records.
  • Protect our website, systems, staff, coaches and participants.
  • Comply with applicable legal, regulatory and safeguarding obligations.
  • Send marketing or promotional communications where we have an appropriate lawful basis.
  • Publish photographs, videos or player stories where we have an appropriate basis and necessary permissions.

We will not use personal information for a purpose that is incompatible with the purpose for which it was collected unless permitted or required by law.

6. Our Lawful Bases for Using Personal Information

Under UK data protection law, we need a lawful basis for processing personal information.

Contract – where processing is necessary to provide a service you have requested or to take steps before entering into an agreement.

Legitimate Interests – where processing is reasonably necessary for operating and improving Gamechangers, provided those interests do not override your rights and interests.

Consent – where you have freely given permission for a particular use of your information. Where we rely on consent, you can withdraw it.

Legal Obligation – where we need to process information to comply with a legal requirement.

Vital Interests – where processing may be necessary to protect someone’s life or physical safety.

Where special category information such as health information is processed, we will also identify an appropriate additional condition under applicable data protection legislation.

7. Photographs and Videos

We may take photographs or videos during football sessions, matches, tournaments, presentation events and other Gamechangers activities.

These may be used, where appropriate, for purposes such as:

  • Coaching and player development.
  • Recording academy activities.
  • Our website.
  • Gamechangers social media accounts.
  • Promotional materials.
  • Celebrating team or player achievements.

Where consent is our lawful basis, we will seek the appropriate permission before using identifiable photographs or videos and that consent may be withdrawn for future use.

Parents and guardians should contact us if they have concerns about photographs or videos involving their child.

Safeguarding considerations will always be taken into account when deciding whether and how images of children are used.

8. Spond and Other Third-Party Platforms

Gamechangers uses or may use Spond and other third-party services to help manage registrations, teams, attendance, communications and football activities.

When you register or interact with us through a third-party service, that service may collect and process personal information under its own privacy terms.

We recommend reviewing the privacy information provided by the relevant service.

We may also use third-party providers for services such as:

  • Website hosting.
  • Email and communications.
  • Payment processing.
  • Website analytics.
  • IT and data storage.
  • Accounting and administration.
  • Football leagues and governing bodies.
  • Coaching or event management.
  • Professional advice.

We only share personal information where there is an appropriate reason to do so and seek to ensure suitable data protection arrangements are in place where required.

9. Sharing Personal Information

We may share relevant personal information with organisations or individuals such as:

  • Coaches and authorised Gamechangers personnel.
  • Football leagues, competitions and governing bodies where required for participation.
  • Schools where we provide school-based programmes.
  • Venues and event organisers where necessary.
  • Technology and service providers acting on our behalf.
  • Payment and accounting providers.
  • Insurers and professional advisers.
  • Emergency services or healthcare professionals when necessary.
  • Safeguarding authorities.
  • Local authorities, police or other public authorities where disclosure is legally required or necessary for safeguarding purposes.

We do not sell children’s or parents’ personal information to third parties.

Where information is shared for safeguarding purposes, protecting the welfare and best interests of the child will be an important consideration.

10. Safeguarding

The safety and welfare of children participating in our activities is extremely important.

There may be circumstances where we need to record or share personal information in connection with a safeguarding concern.

Where appropriate and lawful, information may be shared with relevant safeguarding professionals, local authorities, police, football governing bodies or other organisations responsible for protecting a child.

We will only share information that is appropriate and necessary in the circumstances.

11. Marketing Communications

We may occasionally contact parents, guardians, players or other individuals about Gamechangers programmes, events, holiday sessions, services or relevant academy news where we are legally permitted to do so.

Where consent is required, we will obtain it before sending marketing communications.

You can ask us to stop sending marketing communications at any time by contacting:
Development@crawleygamechangers.co.uk

Unsubscribing from marketing will not prevent us from sending necessary administrative messages relating to an existing registration, booking, session or service.

12. Cookies and Website Analytics

Our website may use cookies and similar technologies.

Cookies are small pieces of information stored on your device that can help websites function properly, remember preferences, understand website usage and provide certain features.

We may use:

  • Strictly necessary cookies required for the operation or security of the website.
  • Preference or functionality technologies.
  • Analytics technologies that help us understand website usage.
  • Third-party technologies associated with embedded content or website functionality.

Where consent is required by applicable law, we will ask for your permission before using non-essential cookies or similar technologies.

You should be able to manage your choices through our cookie consent controls where these technologies are used.

13. Links to Other Websites and Social Media

Our website contains links to external websites and services, including Spond, Facebook, Instagram, TikTok, LinkedIn and partner websites.

Once you leave our website or interact directly with another service, that organisation’s own privacy policy and terms will normally apply.

Gamechangers is not responsible for the privacy practices of independent third-party websites.

14. International Transfers

Some technology or service providers we use may store or process personal information outside the United Kingdom.

Where an international transfer is subject to UK data protection requirements, we will take appropriate steps to ensure the information receives an appropriate level of protection and that a lawful transfer mechanism or safeguard is used where required.

15. How Long We Keep Personal Information

We do not keep personal information for longer than reasonably necessary.

Retention periods depend on factors including:

  • Why the information was collected.
  • Whether the player continues to attend Gamechangers.
  • Safeguarding requirements.
  • Insurance requirements.
  • Financial and accounting requirements.
  • Legal limitation periods.
  • Whether information is needed to establish, exercise or defend legal claims.

When information is no longer required, we will securely delete, anonymise or otherwise dispose of it where appropriate.

16. How We Protect Personal Information

We take reasonable organisational and technical measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information should be limited to people who reasonably need it to perform their role.

However, no website, electronic communication or information storage system can be guaranteed to be completely secure.

17. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights including the right to:

  • Ask for access to personal information held about you.
  • Ask us to correct inaccurate or incomplete information.
  • Ask us to delete personal information in certain circumstances.
  • Ask us to restrict how personal information is used in certain circumstances.
  • Object to certain uses of personal information.
  • Receive certain personal information in a portable format where applicable.
  • Withdraw consent where processing is based on consent.
  • Raise concerns about how your personal information is being used.

These rights are not absolute and may depend on the circumstances and the lawful basis we rely upon.

To exercise a data protection right, contact:
Development@crawleygamechangers.co.uk

We may need to confirm your identity before dealing with a request.

18. Data Protection Complaints

If you are concerned about how Gamechangers has collected or used your personal information, please contact us so that we can investigate your concern.

Email:
Development@crawleygamechangers.co.uk
Telephone:
+44 7508 998251

We will acknowledge and handle data protection complaints in accordance with applicable UK data protection law and communicate the outcome of our investigation.

You also have the right to raise a concern with the UK’s data protection regulator, the Information Commissioner’s Office (ICO).

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or the way we process personal information.

Any updated version will be published on this website with a revised “Last updated” date.

We encourage you to review this page periodically.

20. Contact Us

For questions about this Privacy Policy, to exercise your data protection rights, or to make a complaint about how we use your personal information, please contact:

Gamechangers / Crawley Gamechangers
Email:
Development@crawleygamechangers.co.uk
Telephone:
+44 7508 998251

Website:
crawleygamechangers.co.uk